GENERAL BOOKING TERMS AND CONDITIONS
Please see below for terms and conditions relating to hotel
only bookings on this website.
1. BOOKING PROCEDURE
You must complete the on-line booking form and provide us
with your credit card details which will act as a guarantee
to secure the booking. The person who completes the on-line
booking form must be over 18 years of age and is responsible
for ensuring full payment with the hotel. They are also responsible
for keeping other members of his/her party informed as to the
booking details. The booking is confirmed when an on-screen
confirmation and an email booking confirmation form have been
sent to you by All-Hotels. Is it advisable to print out the
on-screen confirmation at the time of booking and retain it
for your information.
If we do not confirm the booking it means that the contract
has not been made. Please carefully check the details on your
on-screen confirmation booking voucher/email and all other
documentation on receipt and inform us immediately of any errors.
We do not accept liability for any errors not notified to us
within 72 hours of the date of booking and it may not be possible
to make corrections at a later stage. Your contract with us
and all matters arising out of it are governed by the laws
of England and Wales and are subject to the exclusive jurisdiction
of the English Court.
2. PAYMENT
PADDLEINSPAIN.COM forwards all your reservation information
including payment details to the hotel via a secure connection.
For the majority of our hotels credit card details are taken
as a guarantee of reservation only. For these hotels 'Credit
Card as guarantee' will be stated in the details section for
individual room rates.
BOOKING CONFIRMATION
The Booking Confirmation must be given to the hotel at check-in.
Failure to produce the confirmation at check-in may result
in the hotel not honoring your reservation. The confirmation
clearly states what is covered in the rate quoted and additional
charges incurred at the hotel will be at your expense. Cancellation
of a booking will immediately invalidate the confirmation.
3. PAYMENT SECURITY
It is important for you to know that whenever you provide
us with personal details or credit card information, it is
secure. Your credit card number, name, address, and telephone
number are protected by powerful Secure Sockets Layer (SSL)
encryption technology as it travels through the internet.
4. CHANGES BY YOU
If you wish to change your booking after it has been confirmed
e.g. guest names, date changes, etc, you must cancel your booking
and re-book through the PADDLEINSPAIN.COM website. We will
try to assist but cannot guarantee to meet such requests.
5. CHANGES OR CANCELLATION BY US
We reserve the right to make changes or cancellations after
the booking at any time, although we will endeavour not to
make a major change or cancel the booking within 72 hours of
the arrival date, except by reason of force majeure (see clause
8 below). If we have to make a major change to your arrangements
after booking we will offer you the option of accepting the
change or cancelling the booking and receiving a full refund
of any monies paid to us. We do not accept responsibility for
any expenses or costs you may incur as a result of any change.
6. FORCE MAJEURE
We do not accept liability or pay compensation for any loss,
damage or expense where the performance or prompt performance
of our obligations is prevented or affected by reason of force
majeure. Force Majeure means any event which we or the supplier
of the service could not, even with all due care, foresee or
avoid such as war or threat of war, riots, civil strife, terrorist
activity, industrial action, natural or nuclear disaster, fire,
adverse weather conditions, closure of airports or ports, technical
problems with transport, governmental action and all other
similar events.
7. OUR LIABILITY TO YOU
(1) The published descriptions of hotels are given in good
faith. PADDLEINSPAIN.COM does not accept responsibility for
errors or omissions. Sometimes hoteliers may suddenly withdraw
a facility temporarily or otherwise. This is beyond our control
and we are unable to accept liability.
(2) We accept responsibility for the proven acts and/or omissions
of our employees, agents, suppliers and sub-contractors providing
they were at the time carrying out work in the course of their
employment or contract. We also accept responsibility if the
services that we are contractually obliged to provide prove
deficient or not of a reasonable standard.
(3) If the hotelier is able to exclude or limit liability
by virtue of any International Convention, we will claim the
benefit of that exclusion or limitation which is incorporated
into your contract with us. Copies of the hotel's conditions
can be obtained from us on request.
(4) Please note that the maximum amount we may have to pay
you for any and all claims or parts of claims which do not
involve personal injury, illness or death is limited to the
price (excluding administration and cancellation fees) paid
by or on behalf of the person(s) affected in total.
(5) It is a condition of your contract that all claims are
notified in accordance with clause 15 below. Where any payment
is made to you, you will assign to ourselves or our insurers
or the relevant supplier(s) or their insurers any rights you
may have to pursue any third party for recovery of such payment.
You must also provide all assistance reasonably required in
connection with such recovery.
8. HOTEL NOT HONORING BOOKINGS
At the time the booking is made, we issue a booking confirmation
number and to the best of our knowledge at this time, the booking
is valid. In the unlikely instance of the hotel failing to
honor the booking then please refer to your booking confirmation
and contact the customer services number on the confirmation
for assistance.
9. NON-ARRIVAL AT THE HOTEL
In case of late check-in at the hotel, your credit card details,
given at time of booking, will guarantee your room in case
of late arrival. However, if you are due to arrive after 6.00
pm, it is advisable to contact the hotel directly beforehand
to advise of this. A contact number for the hotel will be on
your booking confirmation. Should you fail to arrive at the
hotel on the arrival date the entire booking will be cancelled.
The room will not be available on any subsequent nights of
the booking and you will be charged the cost of the whole booking.
Reimbursement for unused accommodation cannot be made unless
you have cancelled online in compliance with clause 6 above.
10. MEDICAL PROBLEMS
If you have any medical problems or disability which may affect
your stay you must advise us before booking giving full details
to our Customer Care Service. Your booking may be declined
or cancelled in your best interests if your hotelier or we
feel unable to properly accommodate your particular needs.
11. LAW
Any issues arising out of these booking conditions shall be
deemed to come into existence in Spain and be subject to Spanish
law and the exclusive jurisdiction of the Spanish Courts.
12. PERSONAL PRIVACY
Your privacy is important to us and we make every effort to
ensure that your privacy is respected at all times. |
